Increased costs and losses has become a cause of concern in Zimbabwean local non-governmental organizations. According to Zvorufura (2021) local non-governmental organizations have been recording losses due to failure of adopting digital transformation. Zvorufura (2021) noted that OPHID for the...

There has been stiff competition in many industries in China and companies in the have been failing to find new ways of communicating and creating dialogue with potential and existing customers (Mazikana, 2018). Some have been resorting to service innovation as a way of achieving a competitive...