Sultana, Most. Sharmin; Niu, Xiongying; Hossain, Md Shamim - In: Journal of Hospitality and Tourism Insights 6 (2022) 5, pp. 2199-2221
Purpose Consumers' perceptions of different aspects pertaining to servicescape and social servicescape at restaurants have received little consideration in the hospitality literature. To fill this gap, the authors develop a model that conceptualizes and empirically examines the impact of...