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Consumer behaviour
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Customer satisfaction
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service failure
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Brick & mortar shopping in the 21st century
1
Industrial marketing management : the international journal for industrial and high-tech firms
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Journal of retailing
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ECONIS (ZBW)
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You've lost that learning feeling : drivers and drawbacks of channel partner disengagement with sales training
Satornino, Cinthia B.
;
Pelser, Jan
;
Wetzels, Martin
; …
- In:
Industrial marketing management : the international …
113
(
2023
),
pp. 258-276
Persistent link: https://www.econbiz.de/10014433589
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2
Consumer trust in multiple channels : new evidence and directions for future research
Benedicktus, Ray L.
;
Brady, Michael K.
;
Darke, Peter R.
; …
- In:
Brick & mortar shopping in the 21st century
,
(pp. 107-127)
.
2008
Persistent link: https://www.econbiz.de/10003618185
Saved in:
3
Felling close from afar : the role of psychological distance in offsetting distrust in unfamiliar online retailers
Darke, Peter R.
;
Brady, Michael K.
;
Benedicktus, Ray L.
; …
- In:
Journal of retailing
92
(
2016
)
3
,
pp. 287-299
Persistent link: https://www.econbiz.de/10011566698
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