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Approximate dynamic programming for capacity allocation in the service industry

Schütz, Hans-Jörg; Kolisch, Rainer - In: European journal of operational research : EJOR 218 (2012) 1, pp. 239-250

Persistent link: https://www.econbiz.de/10009501044

Capacity allocation for demand of different customer-product-combinations with cancellations, no-shows, and overbooking when there is a sequential delivery of service

Schütz, Hans-Jörg; Kolisch, Rainer - In: Including special section: applications of operations …, (pp. 401-423). 2013

Persistent link: https://www.econbiz.de/10009792130

Workforce capacity planning with hierarchical skills, long-term training, and random resignations

Ruf, Christian; Bard, Jonathan F.; Kolisch, Rainer - In: International journal of production research 60 (2022) 2, pp. 783-807

Persistent link: https://www.econbiz.de/10012873211

Approximate Dynamic Programming for Capacity Allocation in the Service Industry

Schütz, Hans-Jörg; Kolisch, Rainer - 2012

We consider a problem where different classes of customers can book different types of service in advance and the service company has to respond immediately to the booking request confirming or rejecting it. The objective of the service company is to maximize profit made of class-type specific...

Persistent link: https://www.econbiz.de/10014045142

Capacity Allocation for Demand of Different Customer-Product-Combinations with Cancellation, No-Shows, and Overbooking When There is a Sequential Delivery of Service

Schütz, Hans-Jörg - 2010

We consider a problem where different classes of customers can book different types of service in advance and the service company has to respond immediately to the booking request confirming or rejecting it. Due to the possibility of cancellations before the day of service, or no-shows at the...

Persistent link: https://www.econbiz.de/10013142776