This book presents a socio-technical view of strategic informationsystems issues such as enterprise systems implementation andmanagement, knowledge management, customer relationship management,and e-government initiatives. It contains eight case studiesdocumenting experiences of utilizing...

The city-state of Singapore has been highly ranked for its e-Government services. Over the past two decades, it has leveraged its IT infrastructure for economic development and transformed its public services. The SARS outbreak in 2004 turned into a national health crisis because it spread...

This paper presents a commitment transformation framework for analysing the change in actors’ commitment during the transition from escalation to deescalation in information technology projects. De-escalation is potentially a more important issue than escalation because de-escalation provides...