Cyber attacks are increasing in frequency, sophistication, and impact. Defending against them requires a new perspective on the attacks and the attackers. By applying a value-chain lens to the problem, we can better understand the dark web as an ecosystem in which well-orchestrated attacks are...

Shipping experience improvement has been an essential business strategy in e-commerce. Beyond investing directly in reducing shipping speed, online retailers have recently expanded their focus on other shipping strategies, such as offering consumers the option to pick up orders locally in a...