Maas, Jan-Bert; van Fenema, Paul C.; Soeters, Joseph - In: Journal of Knowledge Management 20 (2016) 3, pp. 557-577
Purpose The purpose of this study is to provide more insight in the ways key users act as knowledge managers and boundary spanners during the enterprise resource planning (ERP) system usage phase. Despite the recognized importance of key users during the implementation phase of an ERP system,...
