"How do I justify investment in eCommerce to a group of senior managers that get their secretaries to print their emails?" was how one manager interviewed for this study summarised his eCommerce problem. This article is about how firms can develop a systematic strategy for delivering service on...

What major insights have emerged from development economics in the past decade, and how do they matter for the World Bank? This challenging question was recently posed by World Bank Group President David Malpass to the staff of the Development Research Group. This paper assembles a set of 13...

This paper explores how the concept of resilience has been used in development studies. Set amidst the rise of resilience in sustainable development, it offers insights for scholars and policy-makers, alike. Sampling 419 resilience-oriented journal articles from 2017-22, it uses Kuhnian...