Purpose The purpose of this paper is to extend understanding of the success of Six Sigma quality management initiative by investigating the effects of Six Sigma teamwork and statistical process control (SPC) on organizational shared vision.Design/methodology/approach The information used comes...

Drawing on cases from electricity distribution and other infrastructure industries, and from experiences spanning Asia, Africa and Latin America, this book examines new business models to bring basic utility services to the four billion people comprising the base of the socio-economic pyramid....