Purpose – The purpose of this paper is to show that since its election in 1997, the Labour Government in the United Kingdom has pursued a policy agenda which in some senses represents a continuation of the New Right agenda it inherited. Central to this agenda has been the emphasis placed on...

Purpose – The purpose of this paper is to examine the behavioural consequences of public service motivation (PSM) and how motivation relates to an individual’s call to serve both inside and outside of the workplace. More specifically, this study examines whether and how PSM relates to...

Purpose – This paper aims to examine the usefulness of organizational change theory for management practice. Design/methodology/approach – The authors present an exploratory, empirical study of managers who were taught organizational change theory as part of a postgraduate degree. Building...

This study investigates the relationship of education (level and field) on job satisfaction among Kuwaiti women employees (KWE) in the Kuwaiti public government sector (KGS). This study differs from previous investigations of job satisfaction in two principle ways: in taking into account...

Purpose – Drawn from a recent research study of the Toronto District School Board, this paper aims to examine how the District employs knowledge management to initiate and improve early literacy instruction and achievement. Design/methodology/approach – This study draws on Nonaka and...

The practice of ranking public entities is not widespread in Italy. Although assessments of the quality of public services are made more and more often and the demand for public accountability is growing, neither local governments nor hospitals and local health agencies are ranked in official...

Purpose – The purpose of this paper is to review the highlights of research on gender and diversity that was presented at the recent 2009 annual meeting of the Southern Management Association in Asheville, North Carolina. Design/methodology/approach – The papers covering topics relevant to...