Abdoli, Ali; Shahrabi, Jamal; Heidary, Jalil - In: Proceedings of I-KNOW '10 : 10th International …, (pp. 317-332). 2010
efficiency “doing the things right” and effectiveness “doing the right things ". Since factors influencing knowledge workers … productivity cannot be definitely measured, uncertainty theory plays an important role in this area. So in this paper, first …, dimensions of productivity will be introduced and then, by the use of linguistic fuzzy approach and DEA, efficiency and …