Conventional data envelopment analysis (DEA) treats the production system as a black box when measuring efficiency, ignoring its internal structure. By taking the operations of the component processes of the system into consideration, several network DEA models have been developed. Of these, the...

Conventional data envelopment analysis (DEA) models only consider the inputs supplied to the system and the outputs produced from the system in measuring efficiency, ignoring the operations of the internal processes. The results thus obtained sometimes are misleading. This paper discusses the...