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~subject:"Einzelhandel"
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Beschwerdemanagement als Schlü...
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Einzelhandel
Relationship marketing
26,239
Beziehungsmarketing
25,565
Customer satisfaction
15,473
Kundenzufriedenheit
13,889
Consumer behaviour
11,765
Konsumentenverhalten
11,577
Service quality
7,898
Dienstleistungsqualität
7,706
Brand management
2,763
Markenführung
2,751
Deutschland
2,656
Germany
2,595
Theorie
2,388
Theory
2,384
Lieferantenmanagement
2,378
Supplier relationship management
2,377
Social Web
2,285
Social web
2,284
Brand image
2,152
Markenimage
2,141
Electronic Commerce
2,109
E-commerce
2,038
Marketingmanagement
2,003
Marketing management
1,989
Online-Handel
1,820
Online retailing
1,813
Online-Marketing
1,771
Internet marketing
1,757
Customer service
1,695
Retail trade
1,669
Complaint management
1,646
Beschwerdemanagement
1,645
Kundenservice
1,627
Vertrauen
1,607
Confidence
1,602
Kundenwert
1,581
Customer value
1,562
Kundenintegration
1,550
Customer integration
1,549
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Undetermined
815
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232
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Article
1,380
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297
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2
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1,293
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1,293
Aufsatz im Buch
90
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Hochschulschrift
57
Graue Literatur
46
Non-commercial literature
46
Thesis
34
Working Paper
26
Arbeitspapier
25
Conference paper
20
Konferenzbeitrag
20
Collection of articles of several authors
18
Sammelwerk
18
Aufsatzsammlung
15
Case study
10
Fallstudie
10
Bibliografie enthalten
4
Bibliography included
4
Guidebook
4
Ratgeber
4
Collection of articles written by one author
3
Festschrift
3
Konferenzschrift
3
Sammlung
3
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2
Dissertation u.a. Prüfungsschriften
2
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2
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2
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1
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1
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1
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English
1,557
German
120
Undetermined
2
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1
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Gil Saura, Irene
19
Grewal, Dhruv
14
Schramm-Klein, Hanna
12
Das, Gopal
10
Bijmolt, Tammo H. A.
9
Bang, Nguyen
7
Khare, Arpita
7
Pantano, Eleonora
7
Ruiz-Molina, María-Eugenia
7
Swoboda, Bernhard
7
Chen, Jing
6
Frasquet Deltoro, Marta
6
Ieva, Marco
6
Kumar, V.
6
Lombart, Cindy
6
Neslin, Scott A.
6
Rubio Benito, Natalia
6
Ruiz-Molina, Maria-Eugenia
6
Steinmann, Sascha
6
Söderlund, Magnus
6
Wagner, Gerhard
6
Zielke, Stephan
6
Berenguer Contrí, Gloria
5
Boslau, Madlen
5
Breugelmans, Els
5
Chebat, Jean-Charles
5
Devaraj, K.
5
Hübner, Alexander
5
Jebarajakirthy, Charles
5
Karjaluoto, Heikki
5
Louis, Didier
5
Molinillo, Sebastian
5
Noble, Stephanie M.
5
Quach, Sara
5
Riekhof, Hans-Christian
5
Ritschel, Falk
5
Roggeveen, Anne L.
5
Rosenbaum, Mark S.
5
Sequeira, A. H.
5
Shenoy, Seema
5
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Springer Fachmedien Wiesbaden
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
A. C. Nielsen Company <Schaumburg, Ill.>
1
Berlin / Senatsverwaltung für Wirtschaft und Betriebe
1
Bundesverband des Deutschen Textil-Einzelhandels
1
Graduate School of Business Administration
1
Kega
1
Neuss
1
Neuss / Amt für Wirtschaftsförderung
1
Organisation for Economic Co-operation and Development
1
Oxford Institute of Retail Management
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Technische Universität Braunschweig
1
Wirtschaftswissenschaftliche Fakultät, Friedrich-Schiller-Universität Jena
1
ayway media GmbH
1
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Journal of retailing and consumer services
200
Journal of retailing
54
Journal of business research : JBR
53
The international review of retail, distribution and consumer research
50
International journal of retail & distribution management
40
International journal of retail and distribution management
38
The journal of services marketing
21
Journal of strategic marketing
15
Marketing intelligence & planning
15
International journal of electronic marketing and retailing : IJEMR
14
Psychology & marketing
14
Cogent business & management
12
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
12
Journal of the Academy of Marketing Science
12
Management science : journal of the Institute for Operations Research and the Management Sciences
12
International journal of production economics
10
Service business
10
The service industries journal
10
Services marketing quarterly
9
SpringerLink / Bücher
9
International journal of business information systems : IJBIS
8
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
8
Journal of marketing management : MM
8
Journal of service management
8
European journal of marketing : EJM
7
International journal of Indian culture and business management
7
International journal of consumer studies
7
International journal of electronic commerce : IJEC
7
Journal of business economics and management
7
Journal of fashion marketing and management
7
Journal of internet commerce
7
Asia Pacific journal of marketing and logistics
6
European journal of operational research : EJOR
6
International journal of business and globalisation : IJBG
6
International journal of technology marketing : IJTMkt
6
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
6
Journal of marketing
6
Journal of marketing channels : ... distribution systems, strategy, and management
6
Journal of operations management
6
Technological forecasting & social change : an international journal
6
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Source
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ECONIS (ZBW)
1,665
USB Cologne (EcoSocSci)
8
EconStor
3
USB Cologne (business full texts)
1
OLC EcoSci
1
RePEc
1
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1
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10
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1
Receiving, recording, and responding to customer complaints : the effects of formalizing customer complaint handling policies in retail firms
Shooshtari, Nader H.
;
Stan, Simona
;
Clouse, Shawn F.
- In:
Services marketing quarterly
39
(
2018
)
3
,
pp. 225-239
Persistent link: https://www.econbiz.de/10011940195
Saved in:
2
Managing consumer complaints : differences and similarities among heterogeneous retailers
Hansen, Torben
;
Wilke, Ricky
;
Zaichkowsky, Judith Lynne
- In:
International journal of retail & distribution management
38
(
2010
)
1
,
pp. 6-23
Persistent link: https://www.econbiz.de/10003940588
Saved in:
3
The effect of justice in the history of loyalty : a study in failure recovery in the retail context
Lopes, Evandro Luiz
;
Silva, Marcos Antonio da
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 110-120
Persistent link: https://www.econbiz.de/10010528597
Saved in:
4
Satisfaction with service recovery : moderating effect of age in word-of-mouth
Moliner-Velázquez, Beatriz
;
Ruiz-Molina, María-Eugenia
; …
- In:
The journal of consumer marketing
32
(
2015
)
6
,
pp. 470-484
Persistent link: https://www.econbiz.de/10011485855
Saved in:
5
The determinants of service recovery in the retail industry : a study of micro and small enterprises in Ghana
Crabbe, Margaret J.
;
Acquaah, Moses
- In:
African journal of economic and management studies : AJEMS
7
(
2016
)
1
,
pp. 54-74
Persistent link: https://www.econbiz.de/10011560487
Saved in:
6
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
Saved in:
7
Can the retailer's ICT enhance the impact of service recovery efforts on customer satisfaction?
Ruiz-Molina, Maria-Eugenia
;
Fayos-Gardo, Teresa
; …
- In:
Journal of relationship marketing : innovations and …
19
(
2020
)
4
,
pp. 329-354
Persistent link: https://www.econbiz.de/10012312409
Saved in:
8
The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan
;
Ray, Daniel
;
Trendel, Olivier
;
Van …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
Saved in:
9
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
10
Customer responses to frontline employee complaining in retail service environments : the role of perceived impropriety
Locander, Jennifer A.
;
White, Allyn
;
Newman, Christopher L.
- In:
Journal of business research : JBR
107
(
2020
),
pp. 315-323
Persistent link: https://www.econbiz.de/10012156764
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