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~subject:"Einzelhandel"
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Einzelhandel
Markenführung
88
Brand management
84
Deutschland
62
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60
Consumer behaviour
38
Konsumentenverhalten
36
Beziehungsmarketing
33
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Kundenzufriedenheit
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English
9
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Evanschitzky, Heiner
9
Blut, Markus
3
Ahlert, Dieter
2
Iyer, Gopalkrishnan R.
2
Backhaus, Christof
1
Beatty, Sharon E.
1
Benoit, Sabine
1
Brock, Christian
1
Caemmerer, Barbara
1
Dizdarevic, Amela
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Groening, Christopher
1
Kenning, Peter
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Mittal, Vikas
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Pillai, Gopalakrishna Kishore
1
Schütte, Reinhard
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Teller, Christoph
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Wangenheim, Florian von
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Journal of retailing
2
Retailing in the 21st century : current and future trends
2
Journal of business research : JBR
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of service research : JSR
1
Marketing review St. Gallen : Marketingfachzeitschrift für Theorie & Praxis
1
The journal of product innovation management : an international publication of the Product Development & Management Association
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ECONIS (ZBW)
9
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1
Dimensions of satisfaction in retail settings : a research note
Evanschitzky, Heiner
;
Iyer, Gopalkrishnan R.
; …
- In:
Journal of relationship marketing : innovations & …
7
(
2008
)
3
,
pp. 275-285
Persistent link: https://www.econbiz.de/10003784375
Saved in:
2
Distribution (place) : current status and future evolution of retail formats
Ahlert, Dieter
;
Blut, Markus
;
Evanschitzky, Heiner
- In:
Retailing in the 21st century : current and future trends
,
(pp. 337-356)
.
2010
Persistent link: https://www.econbiz.de/10003938768
Saved in:
3
How employer and employee satisfaction affect customer satisfaction : an application to franchise services
Evanschitzky, Heiner
;
Groening, Christopher
;
Mittal, Vikas
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 136-148
Persistent link: https://www.econbiz.de/10009266749
Saved in:
4
Perils of managing the service profit chain : the role of time lags and feedback loops
Evanschitzky, Heiner
;
Wangenheim, Florian von
; …
- In:
Journal of retailing
88
(
2012
)
3
,
pp. 356-366
Persistent link: https://www.econbiz.de/10009622995
Saved in:
5
Consumer trial, continuous use, and economic benefits of a retail service innovation : the case of the personal shopping assistant
Evanschitzky, Heiner
;
Iyer, Gopalkrishnan R.
;
Pillai, …
- In:
The journal of product innovation management : an …
32
(
2015
)
3
,
pp. 459-475
Persistent link: https://www.econbiz.de/10011441406
Saved in:
6
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
7
Current status and future evolution of retail formats
Ahlert, Dieter
;
Blut, Markus
;
Evanschitzky, Heiner
- In:
Retailing in the 21st century : current and future trends
,
(pp. 289-308)
.
2006
Persistent link: https://www.econbiz.de/10003146738
Saved in:
8
Elevating shopping experiences through digital technologies : the case of retail agglomerations
Dizdarevic, Amela
;
Evanschitzky, Heiner
;
Backhaus, Christof
- In:
Marketing review St. Gallen : Marketingfachzeitschrift …
35
(
2018
)
6
,
pp. 34-41
Persistent link: https://www.econbiz.de/10012003310
Saved in:
9
Retail format selection in on-the-go shopping situations
Benoit, Sabine
;
Evanschitzky, Heiner
;
Teller, Christoph
- In:
Journal of business research : JBR
100
(
2019
),
pp. 268-278
Persistent link: https://www.econbiz.de/10012023802
Saved in:
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