The selection of a suitable customer lifetime value (CLV) model is a key issue for companies that are introducing a CLV managerial approach in their online B2C relationship stores. The online retail environment places CLV models on several specific assumptions, e.g. non-contractual relationship,...

Online retail trade in Indonesia has grown dramatically in recent years. However, it is not being followed by an increase in the transaction completion ratio, with a cart abandonment rate of up to 70 percent. This indicates that the transition from online purchase intention to actual purchase is...

The current debate on allowing foreign direct investment (FDI) in India's retail trade primarily focuses on two issues - employment and consumer welfare. The supporters of the move have developed consumer centric arguments while the opponents are more concerned with its adverse impact on...

In this article, we examine the rationales offered by telecommunications regulators worldwide for pursuing mandatory unbundling. We begin by defining mandatory unbundling, with brief descriptions of different wholesale forms and different retail products. Next, we examine four major rationales...

The purpose of this paper was to find out if Costco's “treasure hunt” strategy was effectively attracting customers and increasing spending per visit. It was an exploratory research to provide insights in the perceptions of Costco customers in reference to new, seasonal, and premium products...

Based on the publicly available information on the data sources and methodology used by the Census Bureau to estimate e-commerce and physical retail sales, and based on detailed e-mail communications with the Census official responsible for the retail trade data, we found, in a version of this...

The growing importance of social networks has been recognized worldwide. This paper explores factors associated with social sanctions against monopolies affected through social networks through an online survey of 1,200 people in Thailand. The factors studied include age (AGE), status (STA),...

The comparison of company performances, i.e., benchmarking, is becoming more and more critical. Presently, companies mostly use traditional financial ratios to evaluate their financial performance. We also use financial ratios to measure and compare company performances, from which we create...

We examine whether the effects of firm age and size on survival and growth found in studies of manufacturing firms 1- hold also in retailing, 2- are a reflection of underlying firm-specific efficiency, per models such as Jovanovic's (1982), or play a separate role from other firm characteristics...