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~subject:"Einzelhandel"
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Einzelhandel
Consumer behaviour
5
Customer satisfaction
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Kundenzufriedenheit
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Firm value
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Unternehmenserfolg
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Customer Delight
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Customer Management
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Customer Satisfaction
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Derivat
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Führungskräfte
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Managers
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Merger
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Risiko
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Risk
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Groening, Christopher
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Evanschitzky, Heiner
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Mittal, Vikas
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Ngoh, Cheryl-lyn
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Wunderlich, Maren
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Journal of retailing and consumer services
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Journal of service research : JSR
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ECONIS (ZBW)
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How employer and employee satisfaction affect customer satisfaction : an application to franchise services
Evanschitzky, Heiner
;
Groening, Christopher
;
Mittal, Vikas
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 136-148
Persistent link: https://www.econbiz.de/10009266749
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2
The effect of COVID-19 on consumers' channel shopping behaviors : a segmentation study
Ngoh, Cheryl-lyn
;
Groening, Christopher
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013366368
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