Similar Search Results

Intermediate choice lists : how product attributes influence purchase likelihood in a self-imposed delay

Popovich, Deidre; Hamilton, Ryan - In: Journal of retailing 97 (2021) 2, pp. 251-266

Persistent link: https://www.econbiz.de/10012648997

More than machines : the role of the future retail salesperson in enhancing the customer experience

Pappas, Alec; Fumagalli, Elena; Rouziou, Maria; … - In: Journal of retailing 99 (2023) 4, pp. 518-531

Persistent link: https://www.econbiz.de/10014465643

The dark side of good reputation and loyalty in online retailing : when trust leads to retaliation through price unfairness

Riquelme, Isabel P.; Román, Sergio; Cuestas, Pedro J.; … - In: Journal of interactive marketing : a quarterly … 47 (2019), pp. 35-52

Persistent link: https://www.econbiz.de/10012060911

Consumers' perceptions of online and offline retailer deception : a moderated mediation analysis

Riquelme, Isabel P.; Román, Sergio; Iacobucci, Dawn - In: Journal of interactive marketing : a quarterly … 35 (2016), pp. 16-26

Persistent link: https://www.econbiz.de/10011537907

The Dark Side of Good Reputation and Loyalty in Online Retailing : When Trust Leads to Retaliation through Price Unfairness

Riquelme, Isabel; Roman, Sergio; Cuestas-Diaz, Pedro J.; … - 2019

This research examines price variations that are perceived to be unfair which then induce consumers to retaliate online. These phenomena are growing in online retailing given the data-based means for companies to set differential pricing, and the social media venues for consumer complaints. In...

Persistent link: https://www.econbiz.de/10014105076

Enhancing frontline employee support during a product-harm crisis : evidence and strategic managerial implications for firms

Pangarkar, Aniruddha; Fleischman, Gary M.; Iacobucci, Dawn - In: Journal of retailing and consumer services 66 (2022), pp. 1-13

Persistent link: https://www.econbiz.de/10013209667