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~subject:"Einzelhandel"
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Einzelhandel
Customer satisfaction
15,419
Kundenzufriedenheit
13,763
Service quality
6,441
Dienstleistungsqualität
6,235
Consumer behaviour
5,742
Relationship marketing
5,574
Konsumentenverhalten
5,540
Beziehungsmarketing
5,512
Banks
3,543
banks
2,293
Bank
2,155
customer satisfaction
1,290
Satisfaction
1,106
Customer service
1,060
Job satisfaction
1,030
Arbeitszufriedenheit
1,028
Online retailing
1,015
Online-Handel
1,015
Kundenservice
997
Qualitätsmanagement
929
Quality management
905
Holiday behaviour
873
Urlaubsverhalten
873
Electronic Commerce
822
E-commerce
805
Emotion
803
Beschwerdemanagement
778
Complaint management
778
India
769
Vertrauen
737
Confidence
734
Retail trade
688
Brand image
679
Tourism
678
Markenimage
671
Brand management
665
Indien
664
Verbraucherzufriedenheit
661
Markenführung
656
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Online availability
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Undetermined
341
Free
100
Type of publication
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Article
591
Book / Working Paper
92
Journal
1
Type of publication (narrower categories)
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Article in journal
572
Aufsatz in Zeitschrift
572
Aufsatz im Buch
22
Book section
22
Hochschulschrift
16
Graue Literatur
12
Non-commercial literature
12
Conference paper
8
Konferenzbeitrag
8
Thesis
8
Arbeitspapier
5
Working Paper
5
Case study
3
Collection of articles of several authors
3
Fallstudie
3
Sammelwerk
3
Dissertation u.a. Prüfungsschriften
2
Statistik
1
Universitätsschrift
1
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Language
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English
653
German
30
Undetermined
1
Author
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Gil Saura, Irene
11
Boslau, Madlen
5
Ruiz-Molina, María-Eugenia
5
Coughlan, Joseph
4
Evanschitzky, Heiner
4
Lombart, Cindy
4
Moliner-Velázquez, Beatriz
4
Mortimer, Gary
4
Román, Sergio
4
Sajad Rezaei
4
Söderlund, Magnus
4
Willems, Kim
4
Ahmed, Salma
3
Arsalan Najmi
3
Bang, Nguyen
3
Bolton, Ruth N.
3
Castaldo, Sandro
3
Chiguvi, Douglas
3
Duggal, Ekta
3
Gustafsson, Anders
3
Hellström, Daniel
3
Herter, Márcia Maurer
3
Hunneman, Auke
3
Kennedy, Aileen
3
Khaled, Amgad S. D.
3
Louis, Didier
3
Marín, Antonio
3
Mishra, Sita
3
Molinillo, Sebastian
3
Muathe, Stephen
3
Mwencha, Peter
3
Naser Valaei
3
Pinto, Diego Costa
3
Riquelme, Isabel P.
3
Ruiz-Molina, Maria-Eugenia
3
Schramm-Klein, Hanna
3
Schwertfeger, Marko
3
Singh, Ajmer
3
Sloot, Laurens M.
3
Swoboda, Bernhard
3
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Springer Fachmedien Wiesbaden
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
A. C. Nielsen Company <Schaumburg, Ill.>
1
Neuss
1
Neuss / Amt für Wirtschaftsförderung
1
Technische Universität Braunschweig
1
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Published in...
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Journal of retailing and consumer services
83
The international review of retail, distribution and consumer research
19
Journal of business research : JBR
18
International journal of retail & distribution management
16
International journal of retail and distribution management
15
Journal of retailing
15
The journal of services marketing
12
International journal of electronic marketing and retailing : IJEMR
9
Journal of strategic marketing
9
Journal of service management
8
Psychology & marketing
8
Service business
8
Cogent business & management
7
International journal of business and globalisation : IJBG
6
Journal of marketing management : MM
6
Marketing intelligence & planning
6
The service industries journal
6
International journal of Indian culture and business management
5
International journal of business competition and growth : IJBCG
4
International journal of business excellence
4
International journal of consumer studies
4
International journal of services and operations management : IJSOM
4
Journal of fashion marketing and management
4
Journal of internet commerce
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Journal of service research : JSR
4
Services marketing quarterly
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Australasian marketing journal
3
European retail research
3
International journal of e-business research : an official publication of the Information Resources Management Association
3
International journal of quality and service sciences
3
Journal of Asia Business Studies
3
Journal of business economics and management
3
Journal of customer behaviour
3
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
3
Journal of international consumer marketing
3
Journal of marketing channels : ... distribution systems, strategy, and management
3
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Source
All
ECONIS (ZBW)
676
USB Cologne (EcoSocSci)
7
USB Cologne (business full texts)
1
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1
How store attributes impact shoppers' loyalty : do different national cultures follow the same loyalty building process?
Grosso, Monica
;
Castaldo, Sandro
- In:
The international review of retail, distribution and …
25
(
2015
)
5
,
pp. 503-515
Persistent link: https://www.econbiz.de/10011534155
Saved in:
2
The role of relationship quality and loyalty program in tourism shopping : a multilevel investigation
Lam, Iok Keng Veronica
;
Wong, IpKin Anthony
- In:
Journal of travel and tourism marketing
37
(
2020
)
1
,
pp. 92-111
Persistent link: https://www.econbiz.de/10012289263
Saved in:
3
Understanding moderating effects in increasing share-of-wallet and word-of-mouth : a case study of Lidl grocery retailer
Shaikh, Aijaz A.
;
Karjaluoto, Heikki
;
Häkkinen, Juho
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 45-53
Persistent link: https://www.econbiz.de/10011904311
Saved in:
4
Convenient = competitive? : how Brick-and-Mortar retailers can cope with online competition
Sen, Sandipan
;
Alexandrov, Aliosha
;
Jha, Subhash
; …
- In:
Review of managerial science : RMS
17
(
2023
)
5
,
pp. 1615-1643
Persistent link: https://www.econbiz.de/10014335404
Saved in:
5
Online reviews and customer satisfaction : the use of Trustpilot by UK retail energy suppliers and three other sectors
Littlechild, Stephen C.
-
2020
Persistent link: https://www.econbiz.de/10013206040
Saved in:
6
Does retailer CSR enhance behavioral loyalty? : a case for benefit segmentation
Ailawadi, Kusum L.
;
Neslin, Scott A.
;
Luan, Y. Jackie
; …
- In:
International journal of research in marketing : IJRM ; …
31
(
2014
)
2
,
pp. 156-167
Persistent link: https://www.econbiz.de/10010400710
Saved in:
7
Price sensitivity versus perceived quality : moderating effects of retailer positioning on private label consumption
González-Benito, Óscar
;
Martos-Partal, Mercedes
- In:
Journal of business economics and management
15
(
2014
)
5
,
pp. 935-950
Persistent link: https://www.econbiz.de/10010484373
Saved in:
8
Exploring the impact of retailing ethics on customer satisfaction
Sharma, Bodh Raj
;
Sharma, R. D.
- In:
Metamorphosis : a journal of management research
12
(
2013
)
2
,
pp. 13-21
Persistent link: https://www.econbiz.de/10010514879
Saved in:
9
The behavioral consequences of service quality : an empirical study in the Chinese retail pharmacy industry
Chen, Yuwen
;
Fu, Frank Q.
- In:
Health marketing quarterly
32
(
2015
)
1
,
pp. 14-30
Persistent link: https://www.econbiz.de/10011289348
Saved in:
10
Antecedents of customer loyalty in the retailing sector : the impact of switching costs
Stan, Valentina
- In:
The journal of applied business research
31
(
2015
)
2
,
pp. 371-382
Persistent link: https://www.econbiz.de/10010526775
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