Paul Dyson has built large-scale internet-based systems for Lastminute.com, Philips, ThinkNatural.com and Interbrew, taking the role of application architect and designing both hardware and software architectures for the final solution and providing technical leadership to the development teams....

"This book focuses on business process improvement, a key element of the most influential management movement since the 1980s, and how process improvement affects organizational knowledge sharing"--Provided by publisher