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An Alternative to Online Travel Agencies for Retention of Hotel Customers

Bonazzi, Riccardo - 2018

This paper describes a service that allows hotels to reduce their dependency form online travel agencies, such as Booking.com or Expedia. Online travel agencies are extremely helpful to increase the number of new reservations of most hotels, but they seem to be less effective for niche hotels...

Persistent link: https://www.econbiz.de/10012908267

Chinese customers' evaluation of travel website quality : a decision-tree analysis

Sun, Ping; Cárdenas, David A.; Harrill, Rich - In: Journal of hospitality marketing & management 25 (2016) 3/4, pp. 476-497

Persistent link: https://www.econbiz.de/10011499274

The evolution of expectations of and attitudes toward online travel agencies over time

Ha, Hong Youl; Janda, Swinder - In: Journal of travel and tourism marketing 33 (2016) 7/9, pp. 966-980

Persistent link: https://www.econbiz.de/10011627393

Functional quality and hedonic quality : a study of the dimensions of e-service quality in online travel agencies

Bernardo, Merce; Marimon, Frederic; Alonso-Almeida, … - In: Information & management : the internat. journal of … 49 (2012) 7/8, pp. 342-347

Persistent link: https://www.econbiz.de/10009696207

Online travel purchasing : a literature review

Amaro, Suzanne; Duarte, Paulo - In: Journal of travel and tourism marketing 30 (2013) 7/8, pp. 755-785

Persistent link: https://www.econbiz.de/10010246264

Understanding post-adoption behaviors of e-service users in the context of online travel services

Li, Hongxiu; Liu, Yong - In: Information & management : the internat. journal of … 51 (2014) 8, pp. 1043-1052

Persistent link: https://www.econbiz.de/10010466467

A genetic algorithm-based learning approach to understand customer satisfaction with OTA websites

Hao, Jin-Xing; Yu, Yan; Law, Chun Hung Roberts; Fong, … - In: Tourism management : research, policies, practice 48 (2015), pp. 231-241

Persistent link: https://www.econbiz.de/10010508396

Relationships between process quality, outcome quality, satisfaction, and behavioural intentions for online travel agencies : evidence from Taiwan

Chen, Ching-fu; Kao, Ya-ling - In: The service industries journal 30 (2010) 11/12, pp. 2081-2092

Persistent link: https://www.econbiz.de/10008759953

Online travel service quality : the importance of pre-transaction services

Riel, Allard C. R. van; Semeijn, Janjaap; Pauwels, Pieter - 2003

Persistent link: https://www.econbiz.de/10001794057

The influence of the assessment of internet websites offering tourist services on the manner of purchase of holiday packages

Szopiński, Tomasz - In: Economic research 30 (2017) 1,2, pp. 1655-1668

Persistent link: https://www.econbiz.de/10012224887

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