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The influence of interfirm codevelopment competency on e-service innovation
Tsou, Hung Tai; Chen, Ja-shen - In: Information & management : the internat. journal of … 49 (2012) 3/4, pp. 177-189
Persistent link: https://www.econbiz.de/10009557721
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Enhancing intellectual capital for e-service innovation
Tsou, Hung Tai; Chen, Ja-Shen; Liao, Shih-Wen Jolie - In: Innovation: organization & management : IOM 18 (2016) 1, pp. 30-53
Persistent link: https://www.econbiz.de/10011515181
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An examination of the effects of virtual experiential marketing on online customer intentions and loyalty
Luo, Margaret Meiling; Chen, Ja-shen; Ching, Russel K. H.; … - In: The service industries journal 31 (2011) 13/14, pp. 2163-2191
Persistent link: https://www.econbiz.de/10009299049
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Impact of website interface on customer experience and engagement intention in online hotel booking
Le, Tran-Thien-Y.; Chen, Ja-Shen - In: International journal of information systems in the … 14 (2022) 1, pp. 1-18
Persistent link: https://www.econbiz.de/10012799971
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Company websites and mobile apps versus social media : which service experience creates more customer value for online travel agencies?
Chen, Ja-Shen; Kamalanon, Piyanoot; Janupiboon, Thanyamai P. - In: Service business 16 (2022) 4, pp. 1081-1110
Persistent link: https://www.econbiz.de/10013459534