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Electronic Commerce and Logistics Planning : An Underrated Relationship
Grando, Alberto; Gosso, Marco - 2008
The study aims to describe the relationship existing between electronic commerce and business logistics, highlighting … the impact that such a branch of the new economy will have on the logistics structures, in the next future. The purpose of … this paper is also to identify the organizational model characterizing the outbound logistics process and that will most …
Persistent link: https://www.econbiz.de/10014122667
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An Investigation of Perception Differences Regarding E-Service Quality Dimensions Among E-Service Customers
Başaran, Bülent - 2012
Diffusion of Internet usage and proliferation of electronic commerce activities have forced many service companies to implement the online extensions and provide all or some services via high quality web sites. Therefore, determining the quality dimensions of their web sites and understanding...
Persistent link: https://www.econbiz.de/10013114503
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Power Structure and Channel Integration Strategy for Online Retailers
Hu, Yihong - 2020
online retailer in most cases. Online retailers prefer to use express companies as intermediaries to avoid large logistics … sufficient profit to cover the logistics cost, and the moderate inconvenience cost and service cost coefficient promise a … moderate logistics cost. Under this condition, the online retailer will choose the vertical integration strategy. We show in …
Persistent link: https://www.econbiz.de/10012837352
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The Impact of Committing to Customer Orders in Online Retail
Figueira, Gonçalo - 2020
Online retailers are on a consistent drive to increase on-time delivery and reduce customer lead-time. However, in reality, an increasing share of consumers place orders early. Such Advance Demand Information can be deployed strategically to reduce costs and improve the customer service...
Persistent link: https://www.econbiz.de/10012829349
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The Impact of Disclosing Inventory-Scarcity Messages on Purchase Frequencies and Daily Sales in Online Retailing
Park, Sungho - 2019
To influence demand, some online retailers post messages (e.g., “5 units or less left in stock”) on their product pages to signal impending stockouts. These “scarcity” messages provide consumers “partial” inventory information, revealing only an upper bound on the number of units...
Persistent link: https://www.econbiz.de/10012863601
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Perceived Electronic Service Quality by Individual Customers
Çelik, Hakan; Başaran, Bülent - 2011
Since electronic services (e-services) are different from their traditional counterparts in many aspects, conventional service quality models remain insufficient to capture the perceived e-service quality concept. Therefore, the aim of this study is to develop a structural perceived e-service...
Persistent link: https://www.econbiz.de/10014180521
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Demand Management Opportunities in E-Fulfillment : What Internet Retailers Can Learn from Revenue Management
Agatz, Niels; Campbell, Ann Melissa; Fleischmann, Moritz; … - 2010
In this paper, we explain how Internet retailers can learn from proven revenue management concepts and use them to reduce costs and enhance service. We focus on attended deliveries as these provide the greatest opportunities and challenges. The key driver is service differentiation. Revenue...
Persistent link: https://www.econbiz.de/10014218199
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How Supply Chain Complexity Drives Inventory Record Inaccuracy : Empirical Evidence from Cross-border E-commerce
Wang, Ting; Hu, Kejia; Lim, Stanley Frederick W.T; Lim, … - 2022
Problem definition: Supply chain complexity from multiple sources inhibits the accuracy of inventory recording that is critical for maintaining and improving operational efficiency. Using a proprietary panel data set comprising inventory, sales, and product attribute information, we explore how...
Persistent link: https://www.econbiz.de/10014241173
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Time Slot Management in Attended Home Delivery
Agatz, Niels; Campbell, Ann Melissa; Fleischmann, Moritz; … - 2010
Many e-tailers providing attended home delivery, especially e-grocers, offer narrow delivery time slots to ensure satisfactory customer service. The choice of delivery time slots has to balance marketing and operational considerations, which results in a complex planning problem. We study the...
Persistent link: https://www.econbiz.de/10014047523
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E-Supply Chain Management : Review, Implications and Directions for Future Research
Giménez Thomsen, Cristina; Ramalhinho Dias Lourenço, … - 2014
research. To do that a literature review in prestigious academic journals in Operations Management and Logistics has been …
Persistent link: https://www.econbiz.de/10014061349