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Integrating service quality with system and information quality : an empirical test in the e-service context
Xu, Jingjun; Benbasat, Izak; Cenfetelli, Ronald T. - In: Management information systems : mis quarterly 37 (2013) 3, pp. 777-794
Persistent link: https://www.econbiz.de/10009787107
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The relative effect of the convergence of product recommendations from various online sources
Xu, Jingjun; Benbasat, Izak; Cenfetelli, Ronald T. - In: Journal of management information systems : JMIS 37 (2020) 3, pp. 788-819
Persistent link: https://www.econbiz.de/10012414496
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Perceived information transparency in B2C e-commerce : an empirical investigation
Zhou, Liying; Wang, Weiquan; Xu, Jingjun; Liu, Tao; Gu, … - In: Information & management : the internat. journal of … 55 (2018) 7, pp. 912-927
Persistent link: https://www.econbiz.de/10011931904
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Addressing the what and how of online services : positioning supporting-services functionality and service quality for business-to-consumer success
Cenfetelli, Ronald T.; Benbasat, Izak; Al-Natour, Sameh - In: Information systems research : ISR 19 (2008) 2, pp. 161-181
Persistent link: https://www.econbiz.de/10003736484
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The effects of process and outcome similarity on users' evaluations of decision aids
Al-Natour, Sameh; Benbasat, Izak; Cenfetelli, Ronald T. - In: Decision sciences : DS 39 (2008) 2, pp. 175-211
Persistent link: https://www.econbiz.de/10003723152
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An exploratory study of the formation and impact of electronic service failures
Tan, Chee-Wee; Benbasat, Izak; Cenfetelli, Ronald T. - In: Management information systems : mis quarterly 40 (2016) 1, pp. 1-29
Persistent link: https://www.econbiz.de/10011447555