The idea of e-governance is being appreciated and worked upon at various levels, however, this research focuses on the need of various workings before e-governance mechanisms can actually be made operational. The literature suggests that any policy or reform that does not cater the local context...

Purpose – The purpose of this paper is to examine e-service quality (E-SQ) of online shopping in Pakistan using “E-S-QUAL scale.” Moreover, in this study, the relationship of E-SQ with e-customer satisfaction (E-CS) and e-customer loyalty (E-CL) has been studied.Design/methodology/approach...

The idea of e-governance is being appreciated and worked upon at various levels, however,this research focuses on the need of various workingsbefore e-governance mechanisms can actually be made operational. The literature suggests that any policy or reform that does not cater the local context...