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E-service quality : a study of online shoppers in India

Kandulapati, Suresh; Bellamkonda, Raja Shekhar - In: American journal of business : applying research to … 29 (2014) 2, pp. 178-188

Persistent link: https://www.econbiz.de/10010392800

The effect of e-service quality on football fan satisfaction and fan loyalty toward the websites of their favorable football teams

Pool, Javad Khazaei; Dehghan, Ali; Balouei Jamkhaneh, Hadi - In: International journal of e-business research : an … 12 (2016) 1, pp. 43-57

Persistent link: https://www.econbiz.de/10011446648

Measuring e-service quality : a review of literature

Shankar, Amit; Datta, Biplab - In: International journal of services technology and … 26 (2020) 1, pp. 77-100

Persistent link: https://www.econbiz.de/10012503465

Extending E-S-QAUL with hedonic dimensions to measure the quality of internet travel services and its effects on perceived value, loyalty and switching barriers

Santouridis, Ilias; Krikoni, Eirini - In: International journal of technology marketing : IJTMkt 11 (2016) 3, pp. 301-318

Persistent link: https://www.econbiz.de/10011628238

Demographic differences on service quality and perceived value in private online shopping clubs

Kursunluoglu Yarimoglu, Emel - In: Journal of strategic marketing 25 (2017) 3, pp. 240-257

Persistent link: https://www.econbiz.de/10011743006

Measuring customer satisfaction in electronic commerce : the impact of e-service quality and user experience

Mamakou, Xenia J.; Zaharias, Panagiotis; Milesi, Maria - In: International journal of quality & reliability management 41 (2024) 3, pp. 915-943

Persistent link: https://www.econbiz.de/10014483077

Evaluating the electronic service quality of e-shops using AHP-TOPSIS : the case of Greek coffee chains during the COVID-19 lockdown

Mamakou, Xenia J.; Roumeliotou, Konstantina-Porfyria - In: Journal of electronic commerce in organizations : JECO 20 (2022) 1, pp. 1-17

Persistent link: https://www.econbiz.de/10014306939

Evaluation of quality in different electronic services : a multigroup analysis

Barrera-Barrera, Ramón; Navarro García, Antonio; … - In: The international journal of management science and … (2015) 15, pp. 5-27

Most of articles that have recently appeared studying electronic service quality propose scales that are focused on measuring the quality of a particular service. However, could these scales be applied to measure the quality of other online services? In this situation, the main purpose of this...

Persistent link: https://www.econbiz.de/10010503616

A study of relationship among service quality of e-commerce websites, customer satisfaction, and purchase intention

Dhingra, Sanjay; Gupta, Shelly; Bhatt, Ruchi - In: International journal of e-business research : an … 16 (2020) 3, pp. 42-59

Persistent link: https://www.econbiz.de/10012302663

Validation of customers' perceived e-service quality determinants : a confirmatory factor analysis approach

Bhati, Narender Singh - In: International journal of services, economics and management 11 (2020) 2, pp. 97-118

Persistent link: https://www.econbiz.de/10012285562