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Electronic Commerce
Jugendliche
3
Youth
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Consumer behaviour
2
Dienstleistungsqualität
2
E-commerce
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Einzelhandel
2
Environmental consciousness
2
Internet
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Konsumentenverhalten
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Retail trade
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Service quality
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Umweltbewusstsein
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Brand image
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Brand management
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Children
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Consumer attitudes
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Corporate Social Responsibility
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Corporate social responsibility
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Customer satisfaction
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Ehrenamtliche Arbeit
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Gen Y
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Junge Erwachsene
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Kinder
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Kundenzufriedenheit
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Luxury goods
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Luxusgüter
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Markenführung
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Markenimage
1
Motivation
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Nachhaltige Entwicklung
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Nachhaltiger Konsum
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Nachhaltigkeit
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Narrative Methode
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National culture
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Nationalkultur
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Online retailing
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Online-Handel
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Personality psychology
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Francis, Julie E.
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Managing service quality : MSQ ; an international journal
1
The journal of services marketing
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ECONIS (ZBW)
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Is C-OAR-SE best for internet retailing service quality?
Francis, Julie E.
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
6
,
pp. 670-686
Persistent link: https://www.econbiz.de/10009525049
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Category-specific RECIPEs for internet retailing quality
Francis, Julie E.
- In:
The journal of services marketing
23
(
2009
)
7
,
pp. 450-461
Persistent link: https://www.econbiz.de/10009525712
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