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Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts

Prentice, Catherine; Chen, Po-ju; King, Brian - In: International journal of hospitality management 35 (2013), pp. 225-236

Persistent link: https://www.econbiz.de/10010225793

Organizational citizenship behaviors and employee depressed mood, burnout, and satisfaction with health and life : the mediating role of positive affect

Baranik, Lisa E.; Eby, Lilian - In: Personnel review : a professional journal reporting new … 45 (2016) 4, pp. 626-642

Persistent link: https://www.econbiz.de/10011517272

The daily spillover and crossover of emotional labor : faking emotions at work and at home

Sanz-Vergel, Ana Isabel; Rodríguez-Muñoz, Alfredo; … - In: Journal of vocational behavior 81 (2012) 2, pp. 209-217

Persistent link: https://www.econbiz.de/10009682037

Positive psychological capital and emotional labor in Korea : the Job demands-resources approach

Hur, Won-Moo; Rhee, Seoung-Yoon; Ahn, Kwang-Ho - In: The international journal of human resource management 27 (2016) 5/6, pp. 477-500

Persistent link: https://www.econbiz.de/10011480871

Job experience as a buffer against incivility : a daily diary study

Park, Lauren S.; Martinez, Larry; Xu, Shi - In: Journal of managerial psychology 37 (2022) 3, pp. 243-263

Persistent link: https://www.econbiz.de/10013165175

Influence of workplace incivility on counterproductive work behavior : mediating role of emotional exhaustion, organizational cynicism and the moderating role of psychological capi...

Butt, Sadia; Yazdani, Naveed - In: Pakistan journal of commerce and social sciences 15 (2021) 2, pp. 378-404

Drawing on conservation of resources (COR) theory, this study investigates association of workplace incivility (WI) with counterproductive work behavior (CPWB) of banking employees in Pakistan. In addition, mediating role of emotional exhaustion (EE), organizational cynicism (OCY) and moderating...

Persistent link: https://www.econbiz.de/10012599909

Customer injustice and employee performance : roles of emotional exhaustion, surface acting, and emotional demands-abilities fit

Lavelle, James J.; Rupp, Deborah E.; Herda, David N.; … - In: Journal of management 47 (2021) 3, pp. 654-682

Persistent link: https://www.econbiz.de/10012485760

Relationship between occupational stress, organisational citizenship behaviour, psychological capital and emotional intelligence among Nigerian employees

Aderibigbe, John K.; Mjoli, Themba Q. - In: African journal of business and economic research : AJBER 14 (2019) 1, pp. 85-111

Persistent link: https://www.econbiz.de/10012485768

Perceived threat of terrorism and employee outcomes : the moderating role of negative affectivity and psychological capital

Raja, Usman; Azeem, Muhammad Umer; Ul Haq, Inam; … - In: Journal of business research : JBR 110 (2020), pp. 316-326

Persistent link: https://www.econbiz.de/10012237859

Feeling of insecurity in Khaki : its effects on burnout and allied consequences in Haryana Police officers

Kumar, Anil; Narula, Sarang - In: International journal of Indian culture and business … 21 (2020) 1, pp. 94-117

Persistent link: https://www.econbiz.de/10012284788

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