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The Cornell hospitality quarterly
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Service priority climate and service performance among hospitality employees : the role of emotional labor and workload pressure
Vashdi, Dana R.
;
Katz-Navon, Tal
;
Delegach, Marianna
- In:
The Cornell hospitality quarterly
63
(
2022
)
4
,
pp. 504-518
Persistent link: https://www.econbiz.de/10013387226
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A compassion-centric behavioral agency perspective for organizations in times of crisis
Glover, Wiljeana Jackson
;
Lei, Zhike
;
Naveh, Eitan
- In:
Business horizons
66
(
2023
)
5
,
pp. 599-613
Persistent link: https://www.econbiz.de/10014382986
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