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Further scale refinement for emotional labor : exploring distinctions between types of surface versus deep acting using a difficult client referent

Blau, Gary J.; Fertig, Jason; Tatum, Donna Surges; … - In: Career development international : the journal for … 15 (2010) 2, pp. 188-216

Persistent link: https://www.econbiz.de/10003992587

Interpersonal deviance and abusive supervision : the mediating role of supervisor negative emotions and the moderating role of subordinate organizational citizenship behavior

Eissa, Gabi; Lester, Scott W.; Gupta, Ritu - In: Journal of business ethics : JBE 166 (2020) 3, pp. 577-594

We build on the emerging research that shows aversive subordinate workplace behaviors are likely related to abusive supervision in the workplace. Specifically, we develop and test a moderated-mediation model outlining the process of abusive supervision based on the stressor-emotion model of...

Persistent link: https://www.econbiz.de/10012296358

When good deeds hurt : the potential costs of interpersonal helping and the moderating roles of impression management and prosocial values motives

Eissa, Gabi; Lester, Scott W. - In: Journal of leadership & organizational studies : JLOS; … 25 (2018) 3, pp. 339-352

Persistent link: https://www.econbiz.de/10011915162