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Consumer aggression and frontline employees' turnover intention : the role of job anxiety, organizational support, and obligation feeling
Raza, Basharat; Onge, Sylvie St.; Ali, Muhammad - In: International journal of hospitality management 97 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012820040
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Frontline employees' performance in the financial services industry : the significance of trust, empathy and consumer orientation
Raza, Basharat; Onge, Sylvie St.; Ali, Muhammad - In: International journal of bank marketing 41 (2023) 3, pp. 527-549
Persistent link: https://www.econbiz.de/10014267103