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Emotion regulation at service encounters : coping with the behavior of other customers
Miao, Li - In: Journal of hospitality marketing & management 23 (2014) 1/2, pp. 49-76
Persistent link: https://www.econbiz.de/10010358260
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Consumer envy during service encounters
Anaya, Gerardo Joel; Miao, Li; Mattila, Anna S.; … - In: The journal of services marketing 30 (2016) 3, pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
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Consumers' emotional responses and emotion regulation strategies during multistage waiting in restaurants
Kim, Seontaik; Miao, Li; Magnini, Vincent P. - In: Journal of hospitality & tourism research : JHTR ; the … 40 (2016) 3, pp. 291-318
Persistent link: https://www.econbiz.de/10011486361
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Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei; Miao, Li - In: Journal of hospitality & tourism research : JHTR ; the … 40 (2016) 6, pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
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Guilty pleasure or pleasurable guilt? : affective experience of impulse buying in hedonic-driven consumption
Miao, Li - In: Journal of hospitality & tourism research : JHTR ; the … 35 (2011) 1, pp. 79-101
Persistent link: https://www.econbiz.de/10008909472
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Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya; Miao, Li; Aattila, Anna S. - In: International journal of hospitality management 51 (2015), pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
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Customer-customer interactions (CCIs) at conferences : an identity approach
Wei, Wei; Lu, Ying; Miao, Li; Cai, Liping A.; Wang, Chen-ya - In: Tourism management : research, policies, practice 59 (2017), pp. 154-170
Persistent link: https://www.econbiz.de/10011642671
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Modeling event attendees' experiences during customer-customer encounters (CCEs)
Wei, Wei; Miao, Li; Cai, Liping A.; Adler, Howard - In: International journal of contemporary hospitality management 29 (2017) 8, pp. 2085-2102
Persistent link: https://www.econbiz.de/10011783565
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The impact of knowledge hiding on targets’ knowledge sharing with perpetrators
Lin, Meizhen; Li, Yue; Miao, Li - In: Tourism management : research, policies, practice 98 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10014304527