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International review on public and nonprofit marketing : official publication of the International Association on Public and Nonprofit Marketing
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ECONIS (ZBW)
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Towards a conceptual model for assessing the quality of public services
Carvalho, Claudia
;
Brito, Carlos Henrique Figueiredo e …
- In:
International review on public and nonprofit marketing …
7
(
2010
)
1
,
pp. 69-86
Persistent link: https://www.econbiz.de/10003979170
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Assessing users' perceptions on how to improve public services quality
Carvalho, Cláudia
;
Brito, Carlos Henrique Figueiredo e …
- In:
Public management review
14
(
2012
)
4
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pp. 451-472
Persistent link: https://www.econbiz.de/10009565905
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