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~subject:"Emotion"
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Subject
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Emotion
Customer satisfaction
15,419
Kundenzufriedenheit
13,835
Service quality
6,413
Dienstleistungsqualität
6,232
Consumer behaviour
5,695
Konsumentenverhalten
5,539
Relationship marketing
5,536
Beziehungsmarketing
5,499
customer satisfaction
1,290
Satisfaction
1,103
Customer service
1,054
Online-Handel
1,023
Job satisfaction
1,021
Arbeitszufriedenheit
1,020
Online retailing
1,020
Kundenservice
997
Qualitätsmanagement
925
Quality management
899
Urlaubsverhalten
874
Holiday behaviour
873
Electronic Commerce
821
E-commerce
802
Beschwerdemanagement
778
Complaint management
776
Vertrauen
724
Confidence
723
Einzelhandel
685
Retail trade
680
Tourism
677
Brand image
673
Markenimage
666
Verbraucherzufriedenheit
661
Brand management
658
Tourismus
655
Hotel industry
651
Markenführung
649
Hotellerie
647
service quality
634
satisfaction
630
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Online availability
All
Undetermined
417
Free
103
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Article
719
Book / Working Paper
81
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Article in journal
694
Aufsatz in Zeitschrift
694
Aufsatz im Buch
24
Book section
24
Hochschulschrift
18
Graue Literatur
16
Non-commercial literature
16
Thesis
10
Arbeitspapier
8
Working Paper
8
Conference paper
7
Konferenzbeitrag
7
Collection of articles of several authors
3
Sammelwerk
3
Collection of articles written by one author
2
Sammlung
2
Article
1
Bibliografie enthalten
1
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1
Case study
1
Fallstudie
1
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English
782
German
19
Author
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Han, Heesup
9
Barnes, Donald C.
6
Ladhari, Riadh
6
Prayag, Girish
6
Vázquez Casielles, Rodolfo
6
Hosany, Sameer
5
Medler-Liraz, Hana
5
Vinh Van Thai
5
Chebat, Jean-Charles
4
Frese, Michael
4
Giardini, Angelo
4
Hanks, Lydia
4
Hyun, Sunghyup Sean
4
Lee, Choong-Ki
4
Mattila, Anna S.
4
Miao, Li
4
Surachartkumtonkun, Jiraporn
4
Svensson, Göran
4
Torres, Edwin N.
4
Alrawadieh, Zaid
3
Amin, Muslim
3
Bagozzi, Richard P.
3
Baloglu, Seyhmus
3
Bilgihan, Anil
3
Busser, James
3
Cai, Ruiying
3
Calvo-Porral, Cristina
3
Cervera-Taulet, Amparo
3
Chi, Nai-Wen
3
Cobanoglu, Cihan
3
Du, Jiangang
3
Fan, Xiucheng
3
Folse, Judith Anne Garretson
3
Gremler, Dwayne D.
3
Guchait, Priyanko
3
Gustafsson, Anders
3
Ha Nam Khanh Giao
3
Herter, Márcia Maurer
3
Huan, Tzung-cheng
3
Hussein, Ananda Sabil
3
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Institution
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Eric Cuvillier <Firma>
1
European Society for Opinion and Marketing Research
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Technische Universität Dresden
1
Published in...
All
International journal of hospitality management
51
Journal of business research : JBR
27
Journal of retailing and consumer services
24
Journal of travel and tourism marketing
20
Journal of hospitality marketing & management
19
The journal of services marketing
19
Tourism management perspectives : TMP
14
International journal of contemporary hospitality management
13
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
13
Tourism management : research, policies, practice
13
The service industries journal
12
Psychology & marketing
11
Service business
9
European journal of marketing : EJM
8
Journal of service theory and practice : JSTP
8
Services marketing quarterly
8
Journal of service research : JSR
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Journal of Asian finance, economics and business : JAFEB
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Journal of the Academy of Marketing Science
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Journal of air transport management
5
Journal of marketing management : MM
5
Journal of service management
5
Managing service quality : MSQ ; an international journal
5
Nepalese journal of economics : a publication of Uniglobe College
5
Tourism analysis : an interdisciplinary tourism & hospitality journal
5
Tourism review
5
European journal of marketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of business excellence : IJBEX
4
International journal of quality and service sciences
4
International journal of services and operations management
4
Journal of business ethics : JOBE
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of international trade & commerce
4
Journal of management : JOM
4
Journal of service research
4
Journal of service theory and practice
4
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ECONIS (ZBW)
799
EconStor
1
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800
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1
Understanding
homophily
of service failure within the hotel guest cycle : applying NLP-aspect-based sentiment analysis to the hospitality industry
Sann, Raksmey
;
Lai, Pei-Chun
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012389792
Saved in:
2
How service-related factors affect the survival of B2T providers : a sentiment analysis approach
Jing, Ranzhe
;
Yu, Yang
;
Lin, Zhangxi
- In:
Journal of organizational computing and electronic commerce
25
(
2015
)
3
,
pp. 316-336
Persistent link: https://www.econbiz.de/10011341820
Saved in:
3
Drivers of customer satisfaction and relationship quality in system delivery projects
Haverila, Matti Juhani
;
Martinsuo, Miia
;
Naumann, Earl
- In:
Journal of strategic marketing
21
(
2013
)
7
,
pp. 613-636
Persistent link: https://www.econbiz.de/10010233690
Saved in:
4
The impact of consumption emotions of standby customers on customer satisfaction : an empirical analysis from Chinese customers
Zhang, Bin
;
Xie, Qinghong
;
Fu, Xiaorong
;
Yang, Xiaomin
- In:
International journal of internet and enterprise …
8
(
2012/13
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10010205077
Saved in:
5
The consumer experience and the absorbing story
Söderlund, Magnus
;
Sagfossen, Sofie
- In:
Nordic journal of business : NJB
64
(
2015
)
2
,
pp. 103-118
Persistent link: https://www.econbiz.de/10011503374
Saved in:
6
Mediating effect of store attachment in formation of store emotions and patronage through art and culture sponsorship in retailing
Shin, Jong-Kuk
;
Park, Minsook
- In:
Journal of global scholars of marketing science : …
24
(
2014
)
4
,
pp. 441-452
Persistent link: https://www.econbiz.de/10010438482
Saved in:
7
The impact of the emotional and functional component of the customer experience on the company-customer relationship in hedonic and utilitarian service contexts
Claeys, Christel
;
Roozen, Irene
- In:
Review of business and economic literature
58
(
2013
)
3
,
pp. 260-284
Persistent link: https://www.econbiz.de/10010409180
Saved in:
8
An integrated model of service experience, emotions, satisfaction, and price acceptance : an empirical analysis in the Chinese hospitality industry
Ali, Faizan
;
Amin, Muslim
;
Cobanoglu, Cihan
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 449-475
Persistent link: https://www.econbiz.de/10011499273
Saved in:
9
The role of airline travelers' pre-recovery emotions during the service recovery process
Nikbin, Davoud
;
Iranmanesh, Mohammad
;
Hyun, Sunghyup Sean
; …
- In:
Journal of travel and tourism marketing
32
(
2015
)
5/6
,
pp. 677-691
Persistent link: https://www.econbiz.de/10011386973
Saved in:
10
Identification the factors influencing customer satisfaction on service quality in Jamuna Bank
Uddin, K. M. Salah
;
Nipa, Nymatul Jannat
;
Rashid, Mamunur
- In:
International journal of business and economics …
4
(
2015
)
2
,
pp. 30-35
Persistent link: https://www.econbiz.de/10011296167
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