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~subject:"Emotion"
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The effect of role stress, job...
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Emotion
Service quality
21,603
Dienstleistungsqualität
20,852
Customer satisfaction
15,416
Kundenzufriedenheit
13,832
Job satisfaction
13,599
Krankenhaus
13,274
Arbeitszufriedenheit
12,888
Hospital
12,038
Consumer behaviour
7,645
Konsumentenverhalten
7,450
Relationship marketing
7,085
Beziehungsmarketing
7,041
Stress
4,924
Deutschland
4,844
Germany
4,314
USA
3,992
Work stress
3,946
United States
3,823
Health care
3,780
Gesundheitsversorgung
3,741
Qualitätsmanagement
3,245
Quality management
3,125
Gesundheitswesen
2,966
Employee retention
2,912
Mitarbeiterbindung
2,911
Arbeitsverhalten
2,821
Work behaviour
2,811
Health care system
2,800
Theorie
2,655
Theory
2,596
Wirtschaftsprüfung
2,547
Financial audit
2,540
Leistungsmotivation
2,420
Work motivation
2,391
Satisfaction
2,317
Pflegeberufe
2,275
Nursing profession
2,211
Personalmanagement
1,975
Human Resource Management
1,970
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Han, Heesup
10
Hur, Won-Moo
10
Medler-Liraz, Hana
10
Vandenberghe, Christian
9
Moon, Tae Won
8
De Clercq, Dirk
7
Park, Jungkun
7
Svensson, Göran
7
Barnes, Donald C.
6
Groth, Markus
6
Karatepe, Osman M.
6
Kwan, Ho Kwong
6
Madera, Juan M.
6
Prayag, Girish
6
Qu, Hailin
6
Rutherford, Brian N.
6
Seger-Guttmann, Tali
6
Siddiqui, Danish Ahmed
6
Vázquez Casielles, Rodolfo
6
Xu, Shi
6
Chebat, Jean-Charles
5
Chi, Nai-Wen
5
Du, Jiangang
5
Edmondson, Diane R.
5
Fan, Xiucheng
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Frese, Michael
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Grandey, Alicia
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Lee, Lindsey
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European Society for Opinion and Marketing Research
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Marketing Research Congress <44, 1991, Luxembourg>
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International journal of hospitality management
110
Journal of business research : JBR
49
Journal of retailing and consumer services
41
International journal of contemporary hospitality management
34
Journal of hospitality marketing & management
26
The journal of services marketing
26
Journal of vocational behavior
24
Tourism management : research, policies, practice
24
The service industries journal
22
Journal of travel and tourism marketing
21
Journal of business ethics : JOBE
18
Tourism management perspectives : TMP
18
Human relations
17
Leadership & organization development journal
17
Journal of managerial psychology
16
The international journal of human resource management
16
Journal of business and psychology
15
Journal of service research : JSR
14
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
14
Psychology & marketing
14
International journal of human resource management
13
Journal of personnel psychology
13
Service business
13
Cogent business & management
12
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
12
Academy of Management journal : AMJ
11
European journal of marketing : EJM
11
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
11
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
11
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
11
Administrative Sciences : open access journal
10
Journal of management : JOM
10
Journal of service management
10
Journal of service research
10
Journal of service theory and practice
10
Journal of service theory and practice : JSTP
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Personnel review
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Services marketing quarterly
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Management research review
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Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
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ECONIS (ZBW)
1,973
EconStor
5
Other ZBW resources
1
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1
Moderating and mediating impact of compassion and trauma fatigue on burnout satisfaction relationship : a case study of Indian nurses
Joseph, Jolly
;
Misra, Richa
;
Srivastava, Shalini
- In:
International journal of management practice : IJMP
15
(
2022
)
3
,
pp. 301-323
Persistent link: https://www.econbiz.de/10013256673
Saved in:
2
The effect of a caring climate on frontline employees' turnover intention in the service industry : a serial multiple mediation model
Namin, Boshra Hejraty
;
Marnburg, Einar
;
Dagsland, Åse …
- In:
Scandinavian journal of hospitality and tourism
22
(
2022
)
3
,
pp. 235-254
Persistent link: https://www.econbiz.de/10013271042
Saved in:
3
Emotional labour and its psychometric outcomes on the service providers of the hotel industry
Saini, Dipneet
;
Singh, Manjit
- In:
International journal of leisure and tourism marketing …
7
(
2020
)
1
,
pp. 44-66
Persistent link: https://www.econbiz.de/10012513427
Saved in:
4
Customer related social stressors a challenge to employee satisfaction : evidences from luxury bus service providers in Pakistan
Nawaz, Asif
;
Sandhu, Kamran Yousef
;
Mughal, Nafeesa
- In:
International journal of business excellence
16
(
2018
)
3
,
pp. 257-268
Persistent link: https://www.econbiz.de/10011966960
Saved in:
5
Emotional exhaustion and its consequences for hotel service quality : the critical role of workload and supervisor support
Grobelna, Aleksandra
- In:
Journal of hospitality marketing & management
30
(
2021
)
4
,
pp. 395-418
Persistent link: https://www.econbiz.de/10012549261
Saved in:
6
The impact of AI-enabled service attributes on service hospitableness : the role of employee physical and psychological workload
Qiu, Hailian
;
Li, Minglong
;
Bai, Billy
;
Wang, Ning
;
Li, …
- In:
International journal of contemporary hospitality management
34
(
2022
)
4
,
pp. 1374-1398
Persistent link: https://www.econbiz.de/10013164613
Saved in:
7
Medical staff's emotional exhaustion and its relationship with patient safety dimensions
Huang, Chih-Hsuan
;
Lee, Yii-Ching
;
Wu, Hsin-Hung
- In:
Journal of health organization and management
38
(
2024
)
1
,
pp. 22-31
Persistent link: https://www.econbiz.de/10014507040
Saved in:
8
Service priority climate and service performance among hospitality employees : the role of emotional labor and workload pressure
Vashdi, Dana R.
;
Katz-Navon, Tal
;
Delegach, Marianna
- In:
The Cornell hospitality quarterly
63
(
2022
)
4
,
pp. 504-518
Persistent link: https://www.econbiz.de/10013387226
Saved in:
9
The effect of job burnout on employees' satisfaction : a comparison study between public universities and private universities in Jordan
Khdour, Naser Jamal
;
Durrah, Omar
;
Harris, Martin
- In:
Journal of management research
7
(
2015
)
4
,
pp. 54-81
Persistent link: https://www.econbiz.de/10011302264
Saved in:
10
Do frontline employees cope effectively with abusive supervision and customer incivility? : testing the effect of employee resilience
Al-Hawari, Mohd Ahmad
;
Bani-Melhem, Shaker
;
Quratulain, …
- In:
Journal of business and psychology
35
(
2020
)
2
,
pp. 223-240
Persistent link: https://www.econbiz.de/10012226862
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