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~subject:"Emotion"
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Service quality, experiential...
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Emotion
Consumer behaviour
82,091
Konsumentenverhalten
79,610
Service quality
21,464
Dienstleistungsqualität
20,713
Customer satisfaction
15,277
Kundenzufriedenheit
13,692
Relationship marketing
12,111
Beziehungsmarketing
12,032
Theorie
10,237
Theory
10,043
Brand management
7,647
Markenführung
7,599
Brand image
6,825
Markenimage
6,775
USA
6,275
United States
5,990
Online-Handel
5,795
Online retailing
5,780
Deutschland
5,256
Germany
4,905
Social Web
4,898
Social web
4,896
Online-Marketing
4,543
Internet marketing
4,534
Einzelhandel
4,406
Retail trade
4,365
Brand
4,278
Markenartikel
4,263
Electronic Commerce
3,995
E-commerce
3,874
Werbewirkung
3,592
Verbraucherverhalten
3,576
Advertising effects
3,554
Experiment
3,505
Advertising
3,041
Pricing strategy
2,964
Preismanagement
2,960
Werbung
2,946
Virales Marketing
2,901
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Undetermined
1,902
Free
541
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Article
3,093
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522
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2,946
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140
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Graue Literatur
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Non-commercial literature
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Hochschulschrift
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Arbeitspapier
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Thesis
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Collection of articles of several authors
19
Conference paper
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Konferenzbeitrag
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Sammelwerk
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13
Sammlung
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7
Case study
6
Fallstudie
6
research-article
6
Ratgeber
4
Guidebook
3
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1
Bibliografie enthalten
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English
3,494
German
120
French
4
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Septianto, Felix
29
Han, Heesup
22
Bagozzi, Richard P.
19
Kemp, Elyria
14
Mattila, Anna S.
13
Loureiro, Sandra Maria Correia
12
Pham, Michel T.
12
Phau, Ian
12
Sarkar, Abhigyan
12
Prayag, Girish
11
Ladhari, Riadh
10
Williams, Patti
10
Prashar, Sanjeev
9
Antonetti, Paolo
8
Chebat, Jean-Charles
8
Grappi, Silvia
8
Hanks, Lydia
8
Hyun, Sunghyup Sean
8
Jang, Soocheong
8
Junaid, Muhammad
8
Kidwell, Blair
8
McGraw, A. Peter
8
Medler-Liraz, Hana
8
Meyer, Frederik
8
Miao, Li
8
Ahn, Jiseon
7
Barnes, Donald C.
7
Bui, M̃y
7
Espinoza Petersen, Francine
7
Garg, Nitika
7
Hosany, Sameer
7
Huber, Frank
7
Hussain, Khalid
7
MacInnis, Deborah J.
7
Ribeiro, Manuel Alector
7
Sar, Sela
7
Svensson, Göran
7
Vázquez Casielles, Rodolfo
7
Wen, Taylor Jing
7
Woosnam, Kyle Maurice
7
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Springer Fachmedien Wiesbaden
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Books on Demand GmbH <Norderstedt>
1
CRC Press.
1
Center of Market Oriented Product and Production Management
1
Eric Cuvillier <Firma>
1
European Society for Opinion and Marketing Research
1
Gesellschaft für Ökologische Kommunikation mbH
1
GfK Nürnberg, Gesellschaft für Konsum-, Markt- und Absatzforschung
1
Haufe-Lexware GmbH & Co. KG
1
Macquarie University / Department of Business
1
Marketing Research Congress <44, 1991, Luxembourg>
1
National Bureau of Economic Research
1
NetLibrary, Inc
1
OECD
1
Peter Lang GmbH
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Shaker Verlag
1
Taylor and Francis
1
Technische Universität Dresden
1
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Journal of business research : JBR
168
Journal of retailing and consumer services
133
International journal of hospitality management
106
Psychology & marketing
59
Journal of consumer research : JCR ; an interdisciplinary bimonthly
52
Tourism management : research, policies, practice
45
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
43
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
40
Journal of travel and tourism marketing
39
Journal of hospitality marketing & management
38
The journal of services marketing
38
The journal of brand management : an international journal
37
The service industries journal
35
International journal of contemporary hospitality management
34
European journal of marketing : EJM
33
The journal of product & brand management
33
International journal of consumer studies
31
Journal of marketing research : JMR
27
Marketing letters : a journal of research in marketing
27
Tourism management perspectives : TMP
25
European journal of marketing
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Journal of marketing communications
23
Journal of consumer behaviour : an international research review
22
Journal of marketing management : MM
22
International journal of advertising : the review of marketing communications
21
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
21
Journal of business ethics : JOBE
19
Journal of service research : JSR
19
Asia Pacific journal of marketing and logistics
18
Journal of promotion management : innovations in planning and applied research
18
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
17
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
17
Journal of the Academy of Marketing Science
17
Journal of behavioral decision making
16
The international review of retail, distribution and consumer research
16
The journal of consumer marketing
16
Cogent business & management
15
Journal of consumer research : JCR ; an interdisciplinary journal
15
Journal of economic psychology : research in economic psychology and behavioral economics
15
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ECONIS (ZBW)
3,602
Other ZBW resources
7
EconStor
5
USB Cologne (EcoSocSci)
1
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1
Influence of servicescape stimuli on word-of-mouth intentions : an integrated model to indigenous restaurants
Chao, Ren-Fang
;
Fu, Yi
;
Liang, Chia-Hsiang
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012585695
Saved in:
2
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
3
Factors affecting individual customer satisfaction with the service quality of Vietnamese banks
Dong Van Vu
;
Lien Thi Thuy Le
;
Thang Quoc Nguyen
; …
- In:
International journal of management concepts and …
14
(
2021
)
3
,
pp. 193-211
Persistent link: https://www.econbiz.de/10012671185
Saved in:
4
Factors affecting resto-bar customer satisfaction : imperatives for Philippine restaurateurs pursuing repatronage
Inocencio, Ma. Josephine E.
;
Madamba, Jeanette Angeline …
- In:
Journal of international trade & commerce
12
(
2016
)
3
,
pp. 1-22
Persistent link: https://www.econbiz.de/10011796117
Saved in:
5
The effect of reliability and empathy on customer satisfaction : a survey of PT Telkom Indonesia's IndiHome customers
Widagdo, Suwignyo
;
Handayani, Yuniorita Indah
; …
- In:
Human systems management : HSM
43
(
2024
)
2
,
pp. 181-194
Persistent link: https://www.econbiz.de/10014519480
Saved in:
6
The relationship between emotional labor strategies, service provider hostility, and service quality
Medler-Liraz, Hana
;
Seger-Guttmann, Tali
- In:
Services marketing quarterly
36
(
2015
)
3
,
pp. 210-225
Persistent link: https://www.econbiz.de/10011339266
Saved in:
7
The impact of service quality on positive consumption emotions in resort and hotel spa experiences
Lo, Ada
;
Wu, Corrine
;
Tsai, Henry
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 155-179
Persistent link: https://www.econbiz.de/10010526368
Saved in:
8
Casual dining on the French Riviera : examining the relationship between visitors' perceived quality, positive emotions, and behavioral intentions
Prayag, Girish
;
Khoo-Lattimore, Catheryn
;
Sitruk, Jonathan
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 24-46
Persistent link: https://www.econbiz.de/10010526376
Saved in:
9
Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty
Hartono, Markus
;
Raharjo, Hendry
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 971-985
Persistent link: https://www.econbiz.de/10011440757
Saved in:
10
Managing dive centres : SCUBA divers' behavioural intentions
Palau i Saumell, Ramon
;
Foprgas-Coll, Santiago
; …
- In:
European Sport management quarterly : ESMQ
14
(
2014
)
4
,
pp. 422-443
Persistent link: https://www.econbiz.de/10010413283
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