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~subject:"Emotion"
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Emotion
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Winden, Frans A. A. M. van
38
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20
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16
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14
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13
Hur, Won-Moo
12
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11
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11
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11
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10
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9
Mattila, Anna S.
9
Medler-Liraz, Hana
9
Vandenberghe, Christian
9
Grandey, Alicia
8
Güth, Werner
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Moon, Tae Won
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De Clercq, Dirk
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Proto, Eugenio
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Qu, Hailin
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6
Barnes, Donald C.
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Shaker Verlag
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Sonderforschung ökonomische und juristische Institutionenanalyse (SOFIA) e.V.
1
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1
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International journal of hospitality management
125
Journal of business research : JBR
92
Journal of retailing and consumer services
64
Journal of business ethics : JOBE
42
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
39
International journal of contemporary hospitality management
36
The journal of services marketing
35
Journal of economic psychology : research in economic psychology and behavioral economics
34
Tourism management : research, policies, practice
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Journal of business and psychology
30
Journal of hospitality marketing & management
28
Psychology & marketing
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Journal of travel and tourism marketing
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Academy of Management journal : AMJ
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Journal of managerial psychology
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The service industries journal
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
22
Discussion paper / Tinbergen Institute
21
Journal of vocational behavior
21
Journal of behavioral and experimental economics
20
Journal of behavioral decision making
20
The journal of brand management : an international journal
19
Journal of consumer research : JCR ; an interdisciplinary bimonthly
18
Journal of economic behavior & organization : JEBO
18
The Cambridge handbook of workplace affect
18
The journal of product & brand management
18
Tourism management perspectives : TMP
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European journal of marketing : EJM
17
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
17
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
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Discussion paper series / IZA
16
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of service management
16
Service business
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Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
15
Journal of service research : JSR
15
Administrative Sciences : open access journal
14
Journal of service theory and practice : JSTP
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Leadership & organization development journal
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Cogent business & management
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ECONIS (ZBW)
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EconStor
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1
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1
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
2
Frontline
employee
anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
3
Workplace incivility and its effect upon restaurant frontline service
employee
emotions and service performance
Cho, Meehee
;
Bonn, Mark Andrew
;
Han, Su-Jin
;
Lee, Kyung Hee
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2888-2912
Persistent link: https://www.econbiz.de/10011611032
Saved in:
4
Talking bodies : an embodied approach to service employees' work
Kuuru, Tiina-Kaisa
;
Närvänen, Elina
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 313-325
Persistent link: https://www.econbiz.de/10013407498
Saved in:
5
The influence of service employees' nonverbal communication on customer-
employee
rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
6
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
7
Linking customer verbal aggression and service sabotage
Yeh, Ching-Wen
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 877-896
Persistent link: https://www.econbiz.de/10011392456
Saved in:
8
Effect of servicescape on customer behavioral intentions : moderating roles of service climate and
employee
engagement
Chang, Kuo-Chien
- In:
International journal of hospitality management
53
(
2016
),
pp. 116-128
Persistent link: https://www.econbiz.de/10011443052
Saved in:
9
The role of service relationships in employees' and customers' emotional behavior, and customer-related outcomes
Medler-Liraz, Hana
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 437-448
Persistent link: https://www.econbiz.de/10011615477
Saved in:
10
Do frontline employees cope effectively with abusive supervision and customer incivility? : testing the effect of
employee
resilience
Al-Hawari, Mohd Ahmad
;
Bani-Melhem, Shaker
;
Quratulain, …
- In:
Journal of business and psychology
35
(
2020
)
2
,
pp. 223-240
Persistent link: https://www.econbiz.de/10012226862
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