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~subject:"Emotion"
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Emotion
Consumer behaviour
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Konsumentenverhalten
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Salespeople
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Verkaufspersonal
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Marketing
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Service quality
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Beziehungsmarketing
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Brand image
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Children
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Customer orientation
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Eltern
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Emotional labor
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Expressive emotional network resources
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Firm performance
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Gambling
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Glücksspiel
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Job engagement
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Kinder
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Luxury goods
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Luxusgüter
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Markenimage
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Marketingmanagement
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Objective service performance
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Parents
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Nowlin, Edward L.
2
Walker, Doug
2
Anaza, Nwamaka
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Anaza, Nwamaka A.
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Laczniak, Russell N.
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Raju, Sekar
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Su, Lishan
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European journal of marketing : EJM
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Journal of business research : JBR
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Journal of marketing theory and practice : JMTP
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ECONIS (ZBW)
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The impact of manager likeability on sales performance
Nowlin, Edward L.
;
Walker, Doug
;
Anaza, Nwamaka
- In:
Journal of marketing theory and practice : JMTP
27
(
2019
)
2
,
pp. 159-173
Persistent link: https://www.econbiz.de/10012181614
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2
Staying engaged on the job : the role of emotional labor, job resources, and customer orientation
Anaza, Nwamaka A.
;
Nowlin, Edward L.
;
Wu, Gavin Jiayun
- In:
European journal of marketing : EJM
50
(
2016
)
7/8
,
pp. 1470-1492
Persistent link: https://www.econbiz.de/10011609156
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3
Is strong more vulnerable? : an empirical investigation of psychological contract formation, violation, and customer reactions
Su, Lishan
;
Laczniak, Russell N.
;
Walker, Doug
;
Raju, Sekar
- In:
Journal of business research : JBR
168
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014434841
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