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How organizational pride and emotional exhaustion explain turnover ntentions in call centers : a multi-group analysis with gender and organizational tenure
Krämer, Tobias; Gouthier, Matthias H. J. - In: Journal of service management 25 (2014) 1, pp. 125-148
Persistent link: https://www.econbiz.de/10010260076
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Customer delight : universal remedy or a double-edged sword?
Ludwig, Nadine L.; Heidenreich, Sven; Krämer, Tobias; … - In: Journal of service theory and practice : JSTP 27 (2017) 1, pp. 23-46
Persistent link: https://www.econbiz.de/10011601104
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Proud to stay or too proud to stay? : how pride in personal performance develops and how it affects turnover intentions
Krämer, Tobias; Gouthier, Matthias H. J.; Heidenreich, Sven - In: Journal of service research : JSR 20 (2017) 2, pp. 152-170
Persistent link: https://www.econbiz.de/10011684841
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Stolze Mitarbeiter, exzellente Dienstleistungen : empirische Ergebnisse zum Zusammenhang zwischen Mitarbeiterstolz und Service Excellence
Gouthier, Matthias H. J.; Krämer, Tobias; Eitelberg, … - In: Dialogmarketing-Perspektiven 2011/2012 : Tagungsband ; …, (pp. 209-230). 2012
Persistent link: https://www.econbiz.de/10009559273
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The power of pride : antecedents and consequences of pride among frontline employees
Krämer, Tobias - 2015
Persistent link: https://www.econbiz.de/10011312793