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"Dancing on hot coals" : how emotion work facilitates collective sensemaking
Heaphy, Emily D. - In: Academy of Management journal : AMJ 60 (2017) 2, pp. 642-670
Persistent link: https://www.econbiz.de/10011689432
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Testing the impact of emotional labor on work exhaustion for three distinct emergency medical service (EMS) samples
Blau, Gary J.; Bentley, Melissa A.; Eggerichs-Purcell, … - In: Career development international : the journal for … 17 (2012) 7, pp. 626-645
Persistent link: https://www.econbiz.de/10009682722
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Managing role stress through emotional intelligence : a study of indian medico professionals
Singh, Sanjay Kumar; Singh, Shailendra - In: International journal of Indian culture and business … 1 (2007/08) 4, pp. 377-396
Persistent link: https://www.econbiz.de/10003737481
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Understanding emotional reactions for negative services : the impact of efficacy beliefs and stage in process
Miller, Elizabeth Gelfand; Luce, Mary Frances; Kahn, … - In: Journal of service research : JSR 12 (2009/10) 1, pp. 87-99
Persistent link: https://www.econbiz.de/10003878848
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Medical staff's emotional exhaustion and its relationship with patient safety dimensions
Huang, Chih-Hsuan; Lee, Yii-Ching; Wu, Hsin-Hung - In: Journal of health organization and management 38 (2024) 1, pp. 22-31
Persistent link: https://www.econbiz.de/10014507040
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Managing patient emotions as skilled work and being "one of us"
Kessler, Ian; Heron, Paul; Dopson, Sue - In: Work, employment & society : a journal of the British … 29 (2015) 5, pp. 775-791
Persistent link: https://www.econbiz.de/10011391781
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Significance of physical comfort and emotional support on confidence and trust in healthcare professionals
Bhoomadevi, A.; Ganesh, M.; Panchanatham, N. - In: International journal of public sector performance … 8 (2021) 4, pp. 422-431
Persistent link: https://www.econbiz.de/10012696870
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Crisis work : rape work ; emotional dilemmas in work with victims
Martin, Patricia Y.; Schrock, Douglas; Leaf, Margaret; … - In: The emotional organization : passions and power, (pp. 44-60). 2008
Persistent link: https://www.econbiz.de/10003574350
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Empathietraining : eine notwendige Maßnahme zur Stärkung der Marke
Fuchs, Helmut - In: Die Klinik als Marke : Markenkommunikation und …, (pp. 143-161). 2013
Persistent link: https://www.econbiz.de/10009669494
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Stress and coping : an economic approach
Wälde, Klaus - 2015
Stress is ubiquitous in society. In our model, stressors translate into subjective stress via an appraisal process …. Stress reduces instantaneous utility of an individual directly and via a cognitive load argument. Coping can be functional …
Persistent link: https://www.econbiz.de/10011392611