Purpose – The purpose of this paper is to examine the experience of anger in the workplace and in particular to identify the characteristics, causes and short‐ and long‐term consequences of workplace anger episodes. Design/methodology/approach – This qualitative study involves in‐depth...

Purpose – This paper aims to portray that, while particular types of emotional displays are often essential for team and service work, the negative consequences of conforming with display rules need to be weighed against their true necessity. This research seeks to examine their necessity in...