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An empirical study of the effects of Guanxi investment on customer loyalty in Chinese market : a survey on customer winning-back management in hotel industries from Sichuan, Yunnan...
Tang, Xiaofei; Chou, Ting-Jui; Chen, Shuqing - In: Frontiers of business research in China : selected … 2 (2008) 1, pp. 98-115
Persistent link: https://www.econbiz.de/10003716131
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Firm performance, worker commitment and loyalty
Brown, Sarah (contributor); McNabb, Robert (contributor);  … - 2006
Persistent link: https://www.econbiz.de/10003325020
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Social identity and the service-profit chain
Homburg, Christian; Wieseke, Jan; Hoyer, Wayne D. - In: Journal of marketing 73 (2009) 2, pp. 38-54
Persistent link: https://www.econbiz.de/10003820595
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Social identity and the service profit chain
Homburg, Christian; Wieseke, Jan; Hoyer, Wayne D. - 2008
Persistent link: https://www.econbiz.de/10003848961
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Willingness : a reflection on commitment, organization citizenship and engagement from the perspective of Albert O. Hirschman's concept of exit, voice, and loyalty
Cusack, Gerald P. - In: Review of business : interdisciplinary journal on risk … 29 (2008/09) 2, pp. 19-29
Persistent link: https://www.econbiz.de/10003854430
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Firm-employee relationship strength : a conceptual model
Herington, Carmel; Johnson, Lester W.; Scott, Don - In: Journal of business research : JBR 62 (2009) 11, pp. 1096-1107
Persistent link: https://www.econbiz.de/10003897357
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The impact of loyalty and promotion effects on retention rate
Tsao, H.-Y.; Lin, P.-C.; Pitt, L.; Campbell, C. - In: Journal of the Operational Research Society : OR 60 (2009) 5, pp. 646-651
Persistent link: https://www.econbiz.de/10003872366
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Balancing customer, professional and organizational interests : foci of commitment of employed versus self-employed finance professionals
Furtmueller, Elfi; Dick, Rolf van; Wilderom, Celeste P. M. - In: Talent management of knowledge workers : embracing the …, (pp. 163-179). 2010
Persistent link: https://www.econbiz.de/10008746535
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Total Loyalty Marketing als Erfolgsmotor für Franchisesysteme
Schüller, Anne M. - In: Das Franchise-System : Handbuch für Franchisegeber und …, (pp. 443-462). 2008
Persistent link: https://www.econbiz.de/10003701184