Purpose – At the English local authority level, there has been significant investment in e‐government infrastructure (e‐channels) in the last five years, but take‐up of these e‐channels is low. This paper aims to look at e‐citizen, a £3 million project funded by the Department for...

Purpose – The purpose of this paper is to review how the role of the local authority archive service in the UK has developed, and the implications of the requirement for public sector bodies to demonstrate value in relation to concepts such as social capital, for the way in which services are...

Caffyn A. and Dahlstrom M. (2005) Urban-rural interdependencies: joining up policy in practice, Regional Studies 39 , 283-296. 'Urban' and 'rural' are commonly used in an oppositional fashion. Authorities and agencies have similarly developed policies for development and regeneration in Britain...

Purpose – The purpose of this article is to explore findings from the children's services mapping (CSM) policy monitoring exercise on the implementation of Children's Trust arrangements in England in 2008 and 2009. It outlines progress made in implementation in the context of debates on...

Purpose – This paper aims to respond to the findings of the initial phase of the Safeguarding Adults Programme (November 2009‐March 2010), which found an unexpected inverse relationship between referral rate for safeguarding adults and population size of local authority in the data captured...

Purpose – This paper aims to present a case study of the Manchester metropolitan area's efforts at implementing a regional approach to economic policy making and metropolitan governance. Vis‐à‐vis an emerging proposal for a concerted and effective approach towards the development of a...

Purpose – The purpose of this paper is to develop a model using resource‐based‐view theories of competitive advantage for application to the private sector as a basis for understanding managers' perceptions of high performance in a local authority. The model is evaluated as a substantive...

Purpose – Different models have been adopted in England over time to organise public service delivery. The purpose of this paper is to explore contracting-out, a prevalent model of public service delivery in England, in relation to parks and roads maintenance delivery by examining private...

Purpose Despite opposition from housebuilders, the Nationally Described Space Standard (NDSS) was introduced in 2015 amid concerns about shrinking home sizes. This paper examines Planning Appeal cases to examine how the standard has been enforced. Design/methodology/approach This paper considers...