(WP 12/04 Clave pdf) Enterprise systems (ES) can be considered as a novel phenomenon for the information system research and other academic fields (e.g. operations and supply chain), which has opened an immense potential and opportunities for research. Although the interest of the scholars on ES...

This study has developed a model of ES capabilities to analyze the extent and quality of the use of ES in organizational contexts. The model consists of six general ES capabilities that can be used and deployed by organizations: 1) transaction automation, 2) decision-making process support, 3)...