Purpose: The purpose of this paper is to identify the impact of enterprise systems (ESs), in particular radio frequency identification (RFID) and enterprise resource planning (ERP) systems, on supply chain management (SCM). The results of this conceptual paper demonstrate that ERP and RFID...

The business value of Enterprise Systems (ES), and in general large software implementations, has been extensively debated in both the popular press and in the academic literature for over three decades. Organizations have invested heavily in Enterprise Systems (and related infrastructure),...

The development, implementation, operation, support, maintenance, and upgrade of enterprise systems (ES) have given rise to a multibillion dollar industry. Nonetheless, this industry has been perceived as having difficulties in achieving an adequate return on investment. We believe that a major...

The view of the organization as a system that ‘processes’ information or ‘solves’ problems is at odds with the dynamics of change associated with the development and use of IS in an organization. A significant consequence of this mismatch is in training that does not meet the needs of...

This paper describes research into problems commonly experienced when implementing an off-the-shelf information system into the complex work-practices of an organisation. Encountering such an occurrence, the authors employed a grounded theory approach to study the case though the collection,...