Making decisions is certainly the most important task managers are faced with, and it is often a very difficult one. This book offers a procedure for solving complex decision problems step by step. Unlike other texts, the book focuses on problem analysis, on developing potential solutions, and...

Introduction -- Decision Problems and Decision-making Procedures: Decision Problems -- Goal and Problem-finding Systems as Requirements for the Discovery of Decision Problems -- Rational Decision-making -- Decision-making Procedures -- A General Heuristic Decision-making Procedure: Overview of...