Significant changes have been brought about in consumer behaviour as a result of the COVID-19 pandemic. Digital … consumption has attracted a large number of new consumers during the pandemic. However, there are few academic studies on the …-switching behaviour during the COVID-19 pandemic. Using a sample of about 2,640 respondents collected after the outbreak, this study aims …

This paper investigates the way in which the COVID-19 pandemic has changed an important aspect of everyday life, viz …. It shows that consumers who had been making cashless payments prior to the outbreak of the pandemic have been even more … widened during the pandemic. We found that the probability of more frequent cashless payments as a result of the pandemic …

payment method, but also influence declared future intentions to move away from cash after the pandemic is over …