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Erfolgsfaktor
Taiwan
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Customer satisfaction
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Dienstleistungsqualität
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Kundenzufriedenheit
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Quality management
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Qualitätsmanagement
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Service quality
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Consumer behaviour
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Inter-firm cooperation
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Multi-item production
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Airline
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Beschwerdemanagement
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Betriebliches Informationssystem
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Brand image
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Complaint management
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Pai, Fan-Yun
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Yang, Ching-Chow
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Yang, King-Jang
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Yeh, Tsu-Ming
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International journal of six sigma and competitive advantage : IJSSCA
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The analysis of the implementation status of Six Sigma : an empirical study in Taiwan
Yang, King-Jang
;
Yeh, Tsu-Ming
;
Pai, Fan-Yun
;
Yang, …
- In:
International journal of six sigma and competitive …
4
(
2008/09
)
1
,
pp. 60-80
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