Stanojeska, Marija; Minovski, Robert; Jovanoski, Bojan - In: Journal of industrial engineering and management : JIEM 13 (2020) 1, pp. 93-119
Purpose: The role of the top management in Quality Management System (QMS) is undeniable and emphasized by many researchers. On the other hand, the employees' involvement is recognized as one of the main prerequisites for improvement of QMS. Although investigated to a certain extent, the...