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Prozessorientierte Organisation und Effizienz im Krankenhaus
Vera, Antonio; Kuntz, Ludwig - In: Schmalenbachs Zeitschrift für betriebswirtschaftliche … 59 (2007) 2, pp. 173-197
Persistent link: https://www.econbiz.de/10003431400
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Stress on the ward : an empirical study of the nonlinear relationship between organizational workload and service quality
Kuntz, Ludwig; Mennicken, Roman; Scholtes, Stefan - 2011
We discuss the impact of organizational workload on professional service outcomes, such as survival rates in hospitals. The prevailing view in the literature is that service quality deteriorates when organizational workload increases. In contrast, we argue that the relationship between workload...
Persistent link: https://www.econbiz.de/10009580291
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Stress on the Ward - An Empirical Study of the Nonlinear Relationship between Organizational Workload and Service Quality
Mennicken, Roman; Kuntz, Ludwig; Scholtes, Stefan - 2011
We discuss the impact of organizational workload on professional service outcomes, such as survival rates in hospitals. The prevailing view in the literature is that service quality deteriorates when organizational workload increases. In contrast, we argue that the relationship between workload...
Persistent link: https://www.econbiz.de/10014177891