Trust involves a willingness to be vulnerable to other agents' actions as well as an assessment of these agents' trustworthiness. This paper seeks to unpack the relationship between trust and workplace organization, focusing on signals of (un)trustworthiness guiding employers' trust decisions....

We explore the impact of COVID-19 on employee's digital communication patterns through an event study of lockdowns in 16 large metropolitan areas in North America, Europe and the Middle East. Using de- identified, aggregated meeting and email meta-data from 3,143,270 users, we find, compared to...

The rise to prominence of the service sector - heralded over half a century ago as the great hope for the twenty-first century - has come to fruition. In many cases, employment in the service sector now outnumbers that in manufacturing sectors, and it is accepted that in all developed countries,...